*** NEWS: EXTENDED SUBMISSION DEADLINE: APRIL 13, 2013 ***
1st International Workshop on Personalization in eGovernment Services and Applications (PEGOV2013)
PEGOV2013 will be held in Rome in 2013 in conjunction with the 21st Conference on User Modeling, Adaptation and Personalization - UMAP 2013.
User modeling and personalization have proved to play a strategic role in adapting the behavior of intelligent systems to the specific characteristics of the users. The systems exploiting user-profiling strategies are able to give a different answer to requests derived by different users. In this context, it is important to define effective and accurate techniques for extracting the user’s characteristics, interests and preferences to be used in the next steps of the personalization pipeline (adaptation, recommendation, etc.). However, while personalization is being extensively studied in domains characterized from the digital-object consumption (e-commerce, news, music, video recommendations, etc.), there is little work on personalization in the e-Gov domain.
The main goal of the workshop is to stimulate the discussion around problems, challenges and research directions about personalization in e-Gov and, more generally, in defining user-centered services.
The Call for Papers is available here. The following are some of the questions that motivate this workshop:
- Can personalization methods support the design of services and applications, which better adapt to the different roles that a citizen plays throughout the several interactions he/she has with public administrations?
- Which user characteristics (demographic, cultural, family, etc.) can influence the design and delivery of e-Gov services?
- How can citizens be involved in planning adaptive e-Gov platforms and services?
- Can the general techniques applied to user modeling and profiling in different domains be used for modeling the citizen characteristics?
- How privacy and ethically issues affect the feasibility of effective personalization methods?
- What is the role of semantics in generating high-quality, complete citizen profiles?
- Can semantic models and ontologies support the representation of prototypical users in order to identify categories/groups of citizens?
- How can e-Gov service personalization decrease the administrative burden of public service provision, increasing at the same time the value delivered to the citizen?
- Would personalization methods be favorably accepted and desired by citizens?
- How can citizens keep control of the “personalization bubble”?
- How can ethical issues and privacy affect citizens’ trust in personalized e-Gov services?